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ECOvision Tel:  905-264-0038 Fax:  905-264-0092
WARRANTY CLAIM PROCEDURE
Please follow these steps for all Summit and SunTherm warranty claims. Leave all product labels affixed to the product unless instructed otherwise: 1. Fill in a warranty claim form. See below for an Excel or PDF version. 2. Send in the completed warranty form to us to request an RGA. 3. Once we receive the completed warranty form we will forward you a copy of the RGA. 4. Return the defective product (unless instructed otherwise) along with a copy of the warranty claim form and a copy of the RGA.  Please leave the product label attached. Do not remove any parts or components from coils. 5. All warranty claims must be submitted within 90 days of the failure date or claims will be denied by the manufacturer. Please note, the manufacturer may take 60-90 days to process your claim and issue a credit. Failure to follow these steps can result in your warranty claim being denied. Claims for coils will be denied when replacing the entire coil when only the TXV is defective. If you need assistance with correct TXV placement or converting a TXV to a piston arrangement, please give us a call.
Warranty Registration
Warranty period is 5 years from date of installation No registration is required Retain your proof of purchase